Terms of Service

Agreement

These terms apply to purchases from VENTELUXE, operated by VENTELUXE. By using this store you agree to them. If you do not agree, please do not use our site.

Products & pricing

Prices are shown in the currency displayed at checkout. Where a price is not listed, the item is available by quote. We may correct pricing errors before accepting an order. Product images are representative; specifications are listed on each product page.

Quotes & orders

When quote checkout is enabled, submitting a cart creates a quote request, not a binding contract, until we confirm availability and final pricing. Paid orders are confirmed when payment succeeds.

Payment

We accept major cards and digital wallets through our payment partner. You confirm that you are authorised to use the payment method provided.

Shipping & risk

Delivery terms are described in our Shipping Information. Risk passes to you on delivery unless the law requires otherwise.

Returns

Unused items in resaleable condition may be returned within 14 days of delivery, unless excluded (for example, personalised or hygiene-sensitive items). Faulty items are covered by your statutory consumer rights. Contact us with your order number.

Limitation of liability

To the fullest extent permitted by law, VENTELUXE is not liable for indirect or consequential loss. Nothing in these terms limits your statutory consumer rights.